{"id":7398,"date":"2022-04-05T21:02:57","date_gmt":"2022-04-05T21:02:57","guid":{"rendered":"https:\/\/entreovejasyyo.com\/frequent-questions\/"},"modified":"2022-06-16T20:46:30","modified_gmt":"2022-06-16T20:46:30","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/entreovejasyyo.com\/en\/frequent-questions\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_raw_html]PGgxPkZSRVFVRU5UIFFVRVNUSU9OUzwvaDE+[\/vc_raw_html][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]
Note:<\/strong> being handmade products, they have a previous elaboration time of three days.<\/span>[\/vc_column_text]<\/div><\/div> This payment method allows you to make deposits safely with your debit or credit card. The data you enter from your card is private and we do not save it, everything is processed in the Stripe system.<\/span><\/p>\n  For more information about this payment method you can check their website.<\/strong> <\/span>https:\/\/stripe.com\/es\/<\/span><\/a>[\/vc_column_text]<\/div><\/div> If your destination is not on our list, you can write to us for more information at<\/strong> pedidos@entreovejasyyo.com<\/span><\/a>   <\/span>[\/vc_column_text]<\/div><\/div> Likewise, we will notify you by email when the order is ready and shipped.<\/strong><\/span>[\/vc_column_text]<\/div><\/div> After shipping, the delivery time will depend entirely on the shipping company. Below we detail the times for each of the delivery areas after the elaboration process.<\/p>\n These dates may be subject to change due to special circumstances such as local or national holidays, or due to the volume of the requested order. In any of these cases, we will notify you by mail, to specify the date of delivery and\/or preparation.<\/p>\n In the case of the Canary Islands, it is a maritime shipment and the delivery time is between 10 to 15 business days. If this is your delivery address, you must remember that it is possible that when the order arrives, the IGIC Rates of 7% may be charged. To carry out the management of the DUA in a personal way, we leave you more information about the process.<\/p>\n We do not charge 21% VAT on orders to the Canary Islands, Ceuta and Melilla. It is possible that when the order arrives, the IGIC Rates of 7% are charged in the Canary Islands. To receive a full refund, the item must be in its original packaging, not worn or altered, and must have all original tags. <\/span>Once the merchandise has been received in the store and its condition has been verified, we will make your change or refund the amount, as appropriate.<\/span><\/p>\n No refund is issued for shipping costs<\/strong> . Each return is treated on a case-by-case basis.<\/span>[\/vc_column_text]<\/div><\/div> Remember that the product must be in perfect condition to proceed with the exchange.<\/strong>[\/vc_column_text]<\/div><\/div> Our blankets are the perfect ally now in winter.<\/span><\/p>\n A curiosity:<\/b> the wool has a natural smell that reminds us of the countryside, you can even find some remains of straw, which makes it unique and special.<\/span>[\/vc_column_text]<\/div><\/div><\/i>What payment method do you use?<\/a><\/h3>
<\/i>Do you ship to my country?<\/a><\/h3>
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<\/i>How soon will my order be shipped after payment?<\/a><\/h3>
<\/i>How much are the shipping costs?<\/a><\/h3>
<\/i>What are the turnaround times?<\/a><\/h3>
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\nTo carry out the management of the DUA<\/a><\/strong> in a personal way, we leave you more information<\/a> about the process.[\/vc_column_text]<\/div><\/div><\/i>Can I return my order?<\/a><\/h3>
<\/i>What should I do if I receive a different item than what I ordered?<\/a><\/h3>
<\/i>What is merino wool like?<\/a><\/h3>
<\/i>What's your origin?<\/a><\/h3>
<\/i>What is the thickness of the merino wool that you use?<\/a><\/h3>
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